Refund policy

Reminded Designs jewelry is made in small batches and hand-made with care, if you are unhappy with something you have purchased please contact christa@remindeddesigns.com. If your jewelry has a defect not caused by regular wear, it can be exchanged or repaired within 7 days of purchase.

Repairs

Repairs happen on a case-by-case basis. Please contact us with an image of your jewelry and a description of what needs repairing. Each repair is different and sometimes repairs are not possible. Repair fees will be discussed and agreed upon by both parties if we are able to repair your item.  Broken stones/crystals if damaged from dropping or the like cannot be reset or repaired. All sales are non-refundable. Sale items are final. 

Defects

If a product arrives damaged or defective, contact us within 5 business days of the date of delivery to request a replacement item. Please include a brief description of what is damaged/defective with an image of the item. We will assess the item to determine whether it is a manufacturer defect or natural wear and tear of the product. 

Lost Earring

Reminded Designs will be happy to replace a single earring for you if we have a matching earring in stock.  Please email us with a clear photo of the earring you need to pair.  The cost to replace a single earring is 50% of the original retail price + shipping and applicable taxes.

Shipping & Duty Fees

Shipping fees on items being exchanged are the responsibility of the buyer, along with any duty fees that may occur. 

All items are shipped within *3-5 business days unless otherwise noted once payment is received. Items are shipped by Canada Post and should arrive within 5-10 business days if shipping within Canada.

How can I ship my parcel back?

You can ship your parcel back to our PO BOX using the address below:

Christa Nilles
Reminded Designs
PO BOX 1217
Garibaldi Highlands, BC
V0N1T0

If you're shipping a bundle of items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Please keep in mind Reminded Designs is not responsible for any import or customs fees that may apply.

Please make sure you have notified Reminded Designs of your return or exchange in advance of sending your package. Items received without advance notification will not be accepted.